Privacy Policy
1. Introduction
This Privacy Policy outlines how the Institutional & Industrial Dispute Resolution Centre (IIDRC), operated by Nextgen Centre for Conflict and Dispute Resolution LLP, collects, processes, stores, and protects your personal information when you interact with us, use our services, or visit our website. By accessing or using our website or services, you acknowledge and agree to the practices described in this Policy.
2. Applicability
This Policy applies to all users, including but not limited to: (a) parties to a dispute using IIDRC services; (b) arbitrators, mediators, and experts empanelled or applying for empanelment; (c) visitors to our physical Centre or digital platforms; and (d) individuals submitting enquiries, applications, or documents through our website or affiliated portals.
3. Information We Collect
We may collect the following categories of information:
(a) Identity and Contact Information, including full name, address, contact number, and email ID.
(b) Professional Details, such as occupation, organisation, bar enrolment, qualifications, and CV.
(c) Case-Related Information submitted via filing forms, statements of claims/defence, supporting documents, or party details.
(d) Payment and Transaction Information, including fee payment confirmations, bank details (if applicable), or invoice data.
(e) Technical and Usage Data, including IP address, device type, browser details, and analytics cookies when you visit our website.
(f) Communication History with our Secretariat or Registrar, including emails, form submissions, and messages.
4. Purpose of Collection and Lawful Basis
IIDRC processes personal data for the following purposes:
(a) To administer arbitration, mediation, or conciliation proceedings in accordance with our institutional rules and applicable laws.
(b) To verify the identity and credentials of panel members or applicants.
(c) To enable communication between the Secretariat, users, and parties.
(d) To facilitate payment processing and financial reconciliation.
(e) To improve the functionality, security, and user experience of our website and digital services.
(f) To comply with applicable laws, including the Arbitration and Conciliation Act, 1996, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
The lawful basis for processing is: (i) your consent, where required; (ii) contractual necessity; (iii) compliance with legal obligations; or (iv) our legitimate interest in maintaining and operating an efficient institutional platform.
5. Data Sharing and Disclosures
IIDRC may disclose your information only in the following circumstances:
(a) With members of the appointed arbitral or mediation tribunal.
(b) With internal administrative staff, case managers, or technical consultants who are bound by confidentiality.
(c) With financial service providers or payment gateways solely for processing payments.
(d) With courts, regulatory authorities, or law enforcement agencies, where legally mandated.
(e) With affiliated dispute resolution bodies, bar associations, or academic partners, only upon your consent or as required for collaboration.
We do not sell, rent, or disclose your personal data to unrelated third parties for marketing purposes.
6. Data Security
IIDRC employs commercially reasonable and legally compliant safeguards to ensure the security, integrity, and confidentiality of your data. These include encrypted storage, access control, firewall protection, and secure transmission protocols. However, no system is entirely immune from breaches. You acknowledge that the transmission of information over the internet is inherently subject to risks.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law or institutional record-keeping standards. Upon expiry of the retention period, data may be securely deleted or anonymised.
8. Your Rights
As a data principal under Indian law and applicable international frameworks, you may:
(a) Request access to your personal information held by IIDRC.
(b) Request correction of inaccurate or incomplete data.
(c) Request deletion or restriction of processing, subject to applicable legal conditions.
(d) Withdraw consent for optional processing activities, such as newsletters.
(e) Lodge a complaint with a competent authority if you believe your rights have been violated.
To exercise any of the above rights, you may write to us at: privacy@iidrc.in
9. Cookies and Analytics
Our website may use cookies to enhance functionality and gather limited usage analytics. Cookies are used to remember user preferences, analyse web traffic, and support secure logins. You may choose to disable cookies through your browser settings, although some site features may become unavailable.
10. Use by Children
IIDRC does not knowingly collect data from individuals under the age of 18 without parental or legal guardian consent. If you are a parent or guardian and believe your child has submitted data to us without your permission, please contact us immediately.
11. Third-Party Websites
Our website may contain links to external websites. IIDRC is not responsible for the privacy practices or content of such third-party sites. We encourage users to review the privacy policies of those platforms before engaging with them.
12. International Data Transfers
In the event that cross-border proceedings are administered or digital services are accessed from outside India, certain data may be transferred or accessed internationally. We ensure that such transfers are conducted in accordance with applicable legal and institutional safeguards.
13. Changes to This Policy
IIDRC reserves the right to revise this Privacy Policy from time to time. Any material changes will be published on our website with the revised effective date. Users are encouraged to periodically review this page for updates.
14. Contact Information
For queries, concerns, or to exercise your rights, please contact:
Email: info@iidrc.in
Address: Institutional & Industrial Dispute Resolution Centre (IIDRC)
3rd Floor, Manaar Tower B, Sector 132, Noida 201301, Uttar Pradesh, India